18th August 2021

Maintenance window due to OneLMS Emergency Release, scheduled 3 years ago

Description:

  • Deployment of OneLMS Emergency Release
  • With this release the necessary change to the forced internet view for all SITRAIN webportals will be revoked and the Intranet view will be available again for all customers with MyID account.
  • External customers using Zscaler will no longer get the intranet view.

Planned Downtime:

  • from Wednesday 18/18/2021, 21:00 CEST (UTC +2h)
  • to Wednesday 18/08/2021, 22:00 CEST (UTC +2h)

Consequences:

  • SiCourse app access possible, login problems can occur between 21:00 CEST (UTC +2h) and 22:00 CEST (UTC +2h)
  • SITRAIN app available
  • SITRAIN personal Webportals not available
  • Magnolia CMS not available
  • TCmanager Webclient not available
  • TCmanager Citrix Client not available
  • TrainerClient not available
  • WBT & Material Upload not available
  • SupplierClient not available

Extract of commited Bug fixes:

  • Ticket 9789 - "Alternative detection of Siemens Intranet in the Cloud"
  • Rollback of Ticket 9854 - "switch sitrain-learning.siemens.com to INTERNET view"

We apologize for any inconvenience caused.

About this Page

This page will inform you about the current status of the SITRAIN LMS and SITRAIN App availability and displays network issues or incidents. We highly value open communication with our users. If you have any problems with the app this page should be your first point.
If you want to receive mails directly when the status changes you can subscribe at the bottom of this page.
If you have trouble with the app and this page does not show any problems, please check your local wireless network first and contact sicourse.support.industry@siemens.com.
If you are experiencing any issues with SITRAIN LMS or the Webportal please contact your local SITRAIN LMS Key User.

Support SITRAIN App

In case of SITRAIN App issues please contact sicourse.support.industry@siemens.com

Support SITRAIN LMS

Please contact your local SITRAIN LMS Key User.
Further Information can be found in SITRAIN LMS Processes Wiki.