2nd April 2024

TrainerClient TrainerClient: Log in issues

Update 2 Issue is resolved. It might be necessary to accept additional Microsoft conditions.

Update
The following workaround can be used until a final solution of the current bug is deployed:

  1. Go to our Webportals (e.g. SITRAIN Webportal DE)
  2. Login with your credentials (either SiemensID for external trainer or EntraID for internal trainer)
  3. With your now active session go to the SITRAIN LMS TrainerClient

Description: Some trainers are not able to login to the TrainerClient and encounter a "General Error" or similar error messages.

Consequences:

  • SITRAIN App login with SiemensID & EntraID possible
  • PDFannotator login with SiemensID & EntraID possible
  • PDFViewer download possible
  • OneLMS SITRAIN Webportals available
  • OneLMS TCmanager available
  • OneLMS TrainerClient available

We are working on the solution with the highest priority. We apologize for any inconvenience caused.

About this Page

This page will inform you about the current status of the SITRAIN LMS and SITRAIN App availability and displays network issues or incidents. We highly value open communication with our users. If you have any problems with the app this page should be your first point.
If you want to receive mails directly when the status changes you can subscribe at the bottom of this page.
If you have trouble with the app and this page does not show any problems, please check your local wireless network first and contact sicourse.support.industry@siemens.com.
If you are experiencing any issues with SITRAIN LMS or the Webportal please contact your local SITRAIN LMS Key User.

Support SITRAIN App

In case of SITRAIN App issues please contact sicourse.support.industry@siemens.com

Support SITRAIN LMS

Please contact your local SITRAIN LMS Key User.
Further Information can be found in SITRAIN LMS Processes Wiki.