5th April 2019

SiCourse App: partial unavailability on Tuesday 9th of April 2019 and planned provision of emergency update for SiCourse App on Tuesday 9th of April 2019 5 PM CET - see updated version above, scheduled 6 years ago

Description:

An emergency update has to be installed next week on your iPads to ensure the functionality “download” and “annotate” after 9th of April 2019. The reason is the expiration of a certificate on the 9th of April 2019 2 PM CET – we have to exchange the certificate in the SiCourse App. With the current version a login is not possible after this time.

The proceeding of the installation will be the following – depending on your kind of installation:

  1. Administration about MDM: the plan is to provide the updated SiCourse App on Tuesday 5 PM CET. Please take care that your iPads are starting at this time in the WLAN to get the update immediately and have a look on Wednesday before the course starts if the update was successful. If you get a message for the update, please confirm. We will also monitor the status of the iPads and inform you in case of issues.
  2. Manual installation of the SiCourse App with a MacBook: the plan is to provide the updated SiCourse App on Tuesday as soon the update is available via SECUFEX. Please ensure that the new version is installed on your iPads before Wednesday.

Planned Unavailability:

from 09.04.2019 14:00 to 09.04.2019 13:59 CET

Consequences:

Login on SiCourse App is not possible with the current version after 9th of April 2019 14:00

To provide your customers the training documents next week – especially on Tuesday - you have the following options:

  1. Use of the Lightning stick for preparing the iPads with the training materials starting on Monday

  2. Use of the Lightning stick for preparing the iPads with the training materials starting on Tuesday

  3. Login on Tuesday morning and don’t restart the SiCourse App to work as usual. There is a small risk that we can’t provide the update for the SiCourse App not on Tuesday in the evening. In this case the Lightning stick has to be used for Wednesday or in case of a logout.

Sorry about the last-minute announcement. We have tried everything to avoid this unavailability, unfortunately without success.

About this Page

This page will inform you about the current status of the SITRAIN LMS and SITRAIN App availability and displays network issues or incidents. We highly value open communication with our users. If you have any problems with the app this page should be your first point.
If you want to receive mails directly when the status changes you can subscribe at the bottom of this page.
If you have trouble with the app and this page does not show any problems, please check your local wireless network first and contact sicourse.support.industry@siemens.com.
If you are experiencing any issues with SITRAIN LMS or the Webportal please contact your local SITRAIN LMS Key User.

Support SITRAIN App

In case of SITRAIN App issues please contact sicourse.support.industry@siemens.com

Support SITRAIN LMS

Please contact your local SITRAIN LMS Key User.
Further Information can be found in SITRAIN LMS Processes Wiki.