8th April 2019

SiCourse App: Update to the exchange of the certificate in SiCourse APP - emergency update will be provided today (8th of April 2019), scheduled 6 years ago

Good news – we are able to provide the updated SiCourse App today, 8th of April 2019.

Description: An emergency update has to be installed on your iPads to ensure the functionality “download” and “annotate” until 9th of April 2019. The reason is the expiration of a certificate on the 9th of April 2019 2 PM CET – we have to exchange the certificate in the SiCourse App. With the current version (V 3.0.2) a login is not possible after this time.

Consequences - depending on your kind of installation:

  1. Administration about MDM: We will provide the updated SiCourse App (V 3.0.3) today, 8th of April 2019 about 6 PM. Please take care that your iPads are at this time
    in the WLAN to get the update immediately and have a look on Tuesday before the course starts if the update was successful. If you get a message for the update, please confirm. We will also monitor the status of the iPads and inform you in case of issues.

  2. Manual installation of the SiCourse App with a MacBook: We provided the updated SiCourse App today (V 3.0.3), 8th of April 2019 about 3 PM via SECUFEX. Please ensure that the new version is installed on your iPads before Tuesday.

=> After this installation we will not have any unavailability tomorrow and you have not to use one of the options in case of unavailability.

For Trainer iPads we are not able to deliver the new version today. Here we have to follow the normal process – this means during this week – I will inform you asap about any progress. Please use meanwhile Participant iPads.

We apologize for the inconvenience.

About this Page

This page will inform you about the current status of the SITRAIN LMS and SITRAIN App availability and displays network issues or incidents. We highly value open communication with our users. If you have any problems with the app this page should be your first point.
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If you have trouble with the app and this page does not show any problems, please check your local wireless network first and contact sicourse.support.industry@siemens.com.
If you are experiencing any issues with SITRAIN LMS or the Webportal please contact your local SITRAIN LMS Key User.

Support SITRAIN App

In case of SITRAIN App issues please contact sicourse.support.industry@siemens.com

Support SITRAIN LMS

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Further Information can be found in SITRAIN LMS Processes Wiki.