Past Incidents

Provision of the SiCourse App V 3.0.3:

1. Participant iPads:

Based on an issue with the MDM-System the new version was first provided to MDM starting at 09th of April 2019 1:30 PM.

no planned Downtime

Consequences:

• Installation on the iPads starts after unlocking the iPads and spent a few seconds.
• If the app is in use the user will be asked if the update should be started.
• In case of answer "update no" the update will be performed later.
• In case of issues on Wednesday please send us a mail to onelms.sitrain.industry@siemens.com we will support you asap.
• After the successful installation the SiCourse App is available as usual.

2. Trainer iPads:

The provision about SAA (Smart App Access) for Trainer iPads is already finished.

no planned downtime

Consequence:

• After unlocking the Trainer iPad the installation starts immediately and spent a few seconds.

Good news – we are able to provide the updated SiCourse App today, 8th of April 2019.

Description: An emergency update has to be installed on your iPads to ensure the functionality “download” and “annotate” until 9th of April 2019. The reason is the expiration of a certificate on the 9th of April 2019 2 PM CET – we have to exchange the certificate in the SiCourse App. With the current version (V 3.0.2) a login is not possible after this time.

Consequences - depending on your kind of installation:

1. Administration about MDM: We will provide the updated SiCourse App (V 3.0.3) today, 8th of April 2019 about 6 PM. Please take care that your iPads are at this time
   in the WLAN to get the update immediately and have a look on Tuesday before the course starts if the update was successful. If you get a message for the update, please confirm. We will also monitor the status of the iPads and inform you in case of issues.

2. Manual installation of the SiCourse App with a MacBook: We provided the updated SiCourse App today (V 3.0.3), 8th of April 2019 about 3 PM via SECUFEX. Please ensure that the new version is installed on your iPads before Tuesday.

=> After this installation we will not have any unavailability tomorrow and you have not to use one of the options in case of unavailability.

For Trainer iPads we are not able to deliver the new version today. Here we have to follow the normal process – this means during this week – I will inform you asap about any progress. Please use meanwhile Participant iPads.

We apologize for the inconvenience.